Returns & Refunds Policy

Last updated: May 2026

We want you to love your Norven purchase. If for any reason you're not completely satisfied, we offer a simple and clear return policy.

Return Window

You have 30 days from the delivery date to request a return. To be eligible, the item must be unused, in the same condition you received it and in its original packaging.

Non-Returnable Items

• Items that have been used, worn or altered
• Items without original packaging
• Gift cards
• Sale or discounted items (unless defective)

How to Start a Return

1. Email us at support@norven.com with your order number and reason for return.
2. We'll respond within 2 business days with return instructions and a return shipping address.
3. Pack the item carefully in its original packaging and ship it to the address provided.
4. Return shipping costs are the customer's responsibility, unless the item is defective or incorrect.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that original shipping charges are non-refundable.

Exchanges

We only replace items if they are defective or damaged on arrival. If you need to exchange an item for the same product, contact us at support@norven.com.

Defective or Incorrect Items

If you receive a defective or incorrect item, contact us immediately at support@norven.com with your order number and a photo of the item. We will arrange a full refund or replacement at no extra cost to you.

Contact Us

For any questions about returns or refunds, email us at support@norven.com.