Returns & Refund Policy

Last updated: May 2026

We want you to love your Norven purchase. If for any reason you are not completely satisfied, we offer a straightforward return policy.

Return Window

You have 30 days from the date of delivery to request a return. To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items

  • Items that have been used, worn, or altered
  • Items without original packaging
  • Gift cards
  • Sale or discounted items (unless faulty)

How to Start a Return

  1. Email us at support.norven@gmail.com with your order number and reason for return.
  2. We will respond within 2 business days with return instructions and a return shipping address.
  3. Pack the item securely in its original packaging and ship it to the address provided.
  4. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that original shipping charges are non-refundable.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at support.norven@gmail.com.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us immediately at support.norven@gmail.com with your order number and a photo of the item. We will arrange a full refund or replacement at no additional cost to you.

Contact Us

For any questions about returns or refunds, please email us at support.norven@gmail.com.