Shipping Policy

Last updated: May 2026

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you by email if there is a significant delay in shipping your order.

Shipping Rates and Estimated Delivery Times

Europe

• Standard Shipping: 7–14 business days — Free on orders over €75 / €4.99 on orders under €75
• Express Shipping: 3–7 business days — €12.99

Rest of the World

• International Standard Shipping: 10–20 business days — €9.99
• International Express Shipping: 5–10 business days — €19.99

Delivery times are estimates and start from the shipping date, not the order date. Delivery times may vary due to carrier delays or customs procedures.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order directly on the carrier's website.

Customs, Duties and Taxes

Norven is not responsible for any customs duties and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damaged or Lost Packages

Norven is not responsible for products damaged or lost during shipping. If you receive your order in damaged condition, please contact the carrier to file a claim. Keep all packaging materials and damaged goods before filing a claim.

Contact Us

For questions about your shipment, please contact us at support@norven.com.