Shipping Policy
Last updated: May 2026
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you by email if there is a significant delay in the shipment of your order.
Shipping Rates & Delivery Estimates
Europe
- Standard Shipping: 7–14 business days — Free on orders over €20 / €4.99 on orders under €20
- Express Shipping: 3–7 business days — €12.99
Rest of World
- Standard International Shipping: 10–20 business days — €9.99
- Express International Shipping: 5–10 business days — €19.99
Delivery times are estimates and commence from the date of shipping, not the date of order. Delivery times may vary due to carrier delays or customs processing.
Order Tracking
Once your order has shipped, you will receive an email confirmation with a tracking number. You can track your order directly on the carrier's website.
Customs, Duties & Taxes
Norven is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged or Lost Packages
Norven is not liable for any products damaged or lost during shipping. If you receive your order in a damaged condition, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Contact Us
For questions about your shipment, please contact us at support.norven@gmail.com.